Return Policy:
Return Instructions:
- Returns are acceptable for refund within 30 days of the delivery date (based on the UPS/USPS official delivery confirmation).
- The return shipping fee for non-quality problems will be borne by the buyer.
- If the product has any quality problems, please contact us with photos, generally we will provide you with solutions and no need you to return.
- We accept returns for unused, unwashed products. Used products are not eligible for return.
- Returned products must be in the same condition as when it was received, with all original tags attached and in their original wrapping material.
- All returns please contact us for RMA (Return Merchandise Authorization).
Return Instructions:
- Send an email to service@vonmay.com with your name, order number, item SKU, and a reason for the return.
- Wait for us to send you a Return Merchandise Authorization (RMA) number. We may ask you for additional information such as photos in the case of defective products.
- Print our email message containing the RMA number and include it in the package in which you wish to return your item.
- After receiving your return, we will initiate the refund to your original payment instrument. Please note that, depending on your payment method, it may take 2-10 business days for the credit to show up.
Exchanges:
- For exchanges, the same policy for returns applies. To initiate an exchange, follow the steps for initiating a return as above.
- In this case, please remember to include the item SKU of the product for which you'd like to exchange in your email.